We understand that there could be unique situations where you may be eligible for a refund. Instances that may qualify for a refund usually involve technical errors on our part that significantly impact your ability to use HaiVE effectively.
Should you believe that your circumstances align with the criteria mentioned above, we encourage you to contact our Customer Support team at firstname.lastname@example.org. Please provide detailed information about the issue and include relevant account details to help us assess your request in a timely manner.
We are dedicated to addressing your concerns and finding a suitable resolution. Our team will thoroughly review your request and engage in a discussion with you to gain a comprehensive understanding of the situation.
If your refund request is approved, we will initiate the refund using the same payment method you utilized for the initial purchase. Please note that refunds may take several business days to be processed and reflected in your account.
For any inquiries or assistance regarding our refund policy or a potential refund request, do not hesitate to contact us. We are here to provide the necessary support and ensure you have a satisfactory experience with HaiVE.
Kindly remember that this refund policy is an exception and does not imply an automatic right to a refund for all purchases. We appreciate your understanding and cooperation.
Thank you for choosing HaiVE!